Privacy Policy - Sofa Collection

At Sofa Collection, your privacy is of utmost importance to us. We are committed to safeguarding your personal information and ensuring that your experience with us is both secure and enjoyable. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you engage with our services.

Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information: Includes your name, email address, phone number, and mailing address.
Payment Information: Details required to process your transactions, such as credit card information.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and actions taken.
Device Information: Data related to the device you use to access our services, such as IP address, browser type, and operating system.

How We Use Your Information

We utilize your information for the following purposes:

Order Processing: To fulfill and manage your orders efficiently.
Customer Support: To provide assistance and respond to your inquiries.
Personalization: To tailor your experience based on your preferences and behavior.
Marketing Communications: To send you updates, newsletters, and promotional offers, should you opt-in.
Improvement of Services: To enhance our website and services based on your feedback and usage patterns.

Sharing Your Information

Your information is treated with the highest level of confidentiality. We do not sell or lease your personal data to third parties. However, we may share your information in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you.
Legal Requirements: When required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Encrypting sensitive data during transmission.
Access Controls: Limiting access to personal information to authorized personnel only.
Regular Audits: Conducting periodic assessments to ensure the effectiveness of our security protocols.

Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request the removal of your personal data, subject to certain conditions.
Opt-Out: Choose not to receive marketing communications from us.

To exercise these rights, please contact us through the appropriate channels provided within our service interface.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Collect information about how visitors use our website.
Functional Cookies: Remember your preferences and enhance your experience.
Advertising Cookies: Used to deliver relevant advertisements to you.

International Data Transfers

Your information may be transferred to and maintained on servers located in countries outside your jurisdiction. We ensure that adequate protection measures are in place to safeguard your data during such transfers.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the date of the policy and, where appropriate, by providing a prominent notice.

Effective Date

This Privacy Policy is effective as of April 27, 2024.